PROFICIENCY DIPLOMA IN SECRETARIAL STUDIES / FRONT OFFICE

Course Duration: 4 to 6 months (16 to 24 weeks)
Course Fee: 30,000 Kenyan Shillings
Weekly Commitment: Minimum of 2 hours per day
Course Overview:
This course is designed to equip students with the skills and knowledge necessary for efficient front office and secretarial roles. The program covers a range of topics including office administration, communication skills, customer service, and computer applications relevant to secretarial duties.

Semester 1: Front Office Management and Secretarial Skills

Week 1-4: Introduction to Secretarial Studies and Front Office Operations

Overview of Secretarial Roles and Responsibilities
Understanding Front Office Functions and Duties
Office Layout and Design for Efficiency
Practical Exercises: Setting up a front office space

Week 5-8: Communication and Interpersonal Skills

Effective Communication Techniques
Professional Telephone and Email Etiquette
Handling Difficult Situations and Customer Complaints
Practical Exercises: Role-playing front office scenarios

Week 9-12: Office Administration and Management

Document Management and Filing Systems
Scheduling and Managing Appointments
Handling Correspondence and Mail Management
Practical Exercises: Organizing office documentation

Week 13-16: Computer Applications for Secretarial Work

Introduction to Microsoft Office Suite (Word, Excel, PowerPoint)
Advanced Word Processing Skills for Secretaries
Using Spreadsheets for Office Administration
Practical Exercises: Creating professional documents and presentations

Semester 2: Advanced Secretarial and Front Office Skills

Week 1-4: Time Management and Organizational Skills

Effective Time Management Techniques
Prioritizing Tasks and Meeting Deadlines
Organizing Meetings and Preparing Agendas
Practical Exercises: Time management and task prioritization

Week 5-8: Customer Service Excellence

Principles of Excellent Customer Service
Building Positive Customer Relationships
Managing a Professional Reception Area
Practical Exercises: Delivering top-notch customer service

Week 9-12: Business Writing and Reporting

Writing Professional Letters, Memos, and Emails
Preparing Reports and Presentations
Editing and Proofreading Skills
Practical Exercises: Drafting and editing business documents

Week 13-16: Professional Development and Career Preparation

Building a Professional Portfolio
Networking and Career Opportunities in Secretarial Roles
Preparing for Job Interviews and Workplace Integration
Practical Exercises: Mock interviews and resume building

Certification:
Upon successful completion of the course, students will receive a "Proficiency Diploma in Secretarial Studies / Front Office," recognizing their expertise in front office management and secretarial duties