PROFICIENCY DIPLOMA COURSE IN PC SUPPORT AND MAINTENANCE
Course Duration: 4 to 6 months (16 to 24 weeks)
Course Fee: 30,000 Kenyan Shillings
Weekly Commitment: Minimum of 2 hours per day
Course Overview:
This course provides comprehensive training in PC support and maintenance, focusing on troubleshooting, repairing, and maintaining computer hardware and software. It includes hands-on experience with real-world scenarios.
Week 1-2: Introduction to PC Support and Maintenance
- Overview of PC Support
- Importance of PC Support and Maintenance
- Common PC Issues and Troubleshooting
- Tools and Equipment for PC Support
- Basic Computer Components
- Understanding Hardware Components (CPU, RAM, Hard Drives, etc.)
- Identifying and Diagnosing Hardware Issues
- Practical Exercises
Week 3-6: Hardware Troubleshooting and Repair
- PC Assembly and Disassembly
- Assembling and Disassembling PCs
- Identifying Hardware Components and Their Functions
- Common Hardware Issues
- Diagnosing and Resolving Common Problems (e.g., overheating, power issues)
- Replacing Faulty Components
- Peripheral Devices
- Troubleshooting Printers, Monitors, and Other Peripherals
- Configuring and Maintaining Peripheral Devices
- Practical Exercises
Week 7-10: Software Installation and Maintenance
- Operating System Installation
- Installing and Configuring Operating Systems (Windows, Linux)
- System Updates and Patches
- Software Management
- Installing and Updating Applications
- Troubleshooting Software Issues
- Virus and Malware Removal
- Identifying and Removing Viruses and Malware
- Installing and Configuring Antivirus Software
- Practical Exercises
Week 11-14: Network Troubleshooting and Configuration
- Networking Basics
- Understanding Network Components (Routers, Switches, Network Cables)
- Configuring and Troubleshooting Network Connections
- Wireless Networks
- Setting Up and Securing Wireless Networks
- Troubleshooting Common Wireless Issues
- Network Security
- Basic Network Security Practices
- Identifying and Mitigating Security Threats
- Practical Exercises
Week 15-16: Professional Practices and Final Assessment
- IT Support Best Practices
- Customer Service Skills and Communication
- Documenting and Reporting Issues
- Industry Trends and Continuing Education
- Staying Current with Technology Trends
- Opportunities for Further Certification
- Capstone Project
- Implementing a Comprehensive Support and Maintenance Solution
- Project Presentation and Evaluation
- Final Exam
- Written Exam
- Practical Skills Assessment
Certification
Upon successful completion of the course, students will receive a "Proficiency Diploma in PC Support and Maintenance," recognizing their expertise and skills in managing and maintaining PC systems. This qualification prepares them for roles in technical support, IT maintenance, and related fields.