PROFICIENCY CERTIFICATE COURSE IN PC SUPPORT AND MAINTENANCE - SOFTWARE AND HARDWARE

Course Duration and Cost

Total Duration:8- 12 weeks (2-3 months)
Weekly Commitment: 2hours per day
Course Fee: 15,000 Kenya Shillings

Course Overview

This course covers the essentials of PC support and maintenance, focusing on both software and hardware aspects. Students will learn to diagnose and troubleshoot common PC issues, perform routine maintenance, and manage software installations and updates.

Course Objectives

Understand the fundamentals of PC hardware and software.
Gain proficiency in diagnosing and troubleshooting PC issues.
Learn to perform routine maintenance.
Develop skills in software management and updates.
Master techniques for ensuring PC security and performance.

Course Outline

Week 1: Introduction to PC Hardware

Components of a PC
Assembling and disassembling PCs
Understanding peripheral devices
Basics of hardware compatibility

Week 2: Operating Systems

Installing and configuring operating systems
System updates and upgrades
Virtualization basics
Managing user accounts and permissions

Week 3: Software Management

Installing and uninstalling software
System utilities and tools
Data backup and recovery
Managing software licenses

Week 4: Troubleshooting Techniques

Diagnosing hardware issues
Diagnosing software issues
Network troubleshooting basics
Using diagnostic tools

Week 5: Preventive Maintenance

Cleaning and maintaining hardware
Preventing software issues
Data protection and backups
Performance optimization

Week 6: Network Essentials

Basics of computer networks
Setting up home and office networks
Network security basics
Troubleshooting network issues

Week 7: Security Best Practices

Understanding common threats
Implementing antivirus and anti-malware solutions
Configuring firewalls and security settings
Best practices for data security

Week 8: Advanced Troubleshooting

Solving complex hardware issues
Advanced software troubleshooting
Network troubleshooting advanced techniques
Using advanced diagnostic tools

Week 9: PC Customization

Customizing hardware for performance
Optimizing operating systems
Customizing software for user needs
Setting up specialized environments

Week 10: Introduction to IT Support

Role of IT support in organizations
IT support workflows
Customer service skills for IT support
Managing IT support requests

Week 11: Final Project Development

Planning and developing a final project
Applying all learned skills
Troubleshooting and maintenance project
Preparing for the final presentation

Week 12: Capstone Project and Assessment

Final project presentation and critique
Peer review and feedback
Final assessment and evaluation
Certificate award and graduation

Certification

Upon successful completion, students will receive a certificate of proficiency in PC Support and Maintenance - Software and Hardware.