PROFICIENCY CERTIFICATE IN COMMUNICATION SKILLS

PROFICIENCY CERTIFICATE IN COMMUNICATION SKILLS

Course Duration: 8 to 12 weeks (2 to 3 months)
Course Fee: 15,000 Kenyan Shillings
Weekly Commitment: Minimum of 2 hours per day

Course Overview:
This course is designed to enhance verbal, non-verbal, and written communication skills, helping students to communicate effectively in both personal and professional settings.

Week 1-2: Introduction to Communication Skills

• Understanding Communication
  • Definition and Importance of Communication
  • The Communication Process and Models
  • Barriers to Effective Communication
• Verbal vs. Non-Verbal Communication
  • Differences and Importance
  • Aligning Verbal and Non-Verbal Cues
• Practical Exercises: Role-playing different communication scenarios

Week 3-4: Verbal Communication

• Effective Speaking Techniques
  • Articulation and Pronunciation
  • Tone, Pitch, and Pace in Speech
  • Engaging Your Audience
• Listening Skills
  • Active Listening Techniques
  • Understanding and Interpreting Information
  • Providing Feedback
• Practical Exercises: Practice speaking and listening in structured activities

Week 5-6: Non-Verbal Communication

• Body Language
  • Understanding and Using Body Language
  • Reading Others' Body Language
• Facial Expressions and Eye Contact
  • Using Facial Expressions to Convey Emotions
  • The Role of Eye Contact in Communication
• Practical Exercises: Analyzing and practicing non-verbal cues in communication

Week 7-8: Written Communication

• Effective Writing Skills
  • Structure and Clarity in Writing
  • Writing Professional Emails and Reports
  • Avoiding Common Writing Mistakes
• Business and Technical Writing
  • Writing for Specific Purposes (e.g., proposals, memos)
  • Adapting Writing Style for Different Audiences
• Practical Exercises: Writing exercises focused on clarity, structure, and style

Week 9-10: Interpersonal Communication

• Interpersonal Communication Skills
  • Building Rapport and Trust
  • Managing Conflicts through Communication
  • Communicating in Teams and Groups
• Cultural Sensitivity in Communication
  • Understanding Cultural Differences
  • Adapting Communication Style Across Cultures
• Practical Exercises: Group discussions and conflict resolution simulations

Week 11-12: Public Speaking and Presentation Skills

• Public Speaking Fundamentals
  • Planning and Organizing Your Speech
  • Overcoming Public Speaking Anxiety
  • Engaging Your Audience
• Presentation Skills
  • Creating Effective Visual Aids
  • Delivering Impactful Presentations
  • Handling Q&A Sessions
• Practical Exercises: Preparing and delivering short presentations

Final Week: Course Review and Assessment

• Comprehensive Review of Key Concepts
• Practice Projects and Role-Playing
• Final Assessment: Written and practical evaluations to test communication skills

Certification
Upon successful completion of the course, students will receive a "Proficiency Certificate in Communication Skills," equipping them with the ability to communicate clearly and effectively in various personal and professional contexts.