Proficiency Diploma in IT System Support
Course Duration: 4 to 6 months (16 to 24 weeks)
Course Fee: 30,000 Kenyan Shillings
Weekly Commitment: Minimum of 2 hours per day
Course Overview:
This course is designed to provide students with practical skills in IT system support, including troubleshooting, system maintenance, user support, and managing IT infrastructure in a business environment.
Semester 1: Introduction to IT System Support
Week 1-4: Fundamentals of IT System Support
- Overview of IT Systems and Infrastructure
- Introduction to Operating Systems (Windows, Linux)
- Basic Troubleshooting Techniques
- Practical Exercises: Setting up and configuring an operating system
Week 5-8: Hardware and Software Maintenance
- Understanding Computer Hardware Components
- Installing and Configuring Software Applications
- Preventive Maintenance and System Optimization
- Practical Exercises: Assembling and maintaining a PC
Week 9-12: Networking Basics and System Connectivity
- Introduction to Networking Concepts and Protocols
- Configuring Network Devices (Routers, Switches)
- Troubleshooting Network Issues
- Practical Exercises: Setting up a small office network
Week 13-16: User Support and Helpdesk Operations
- Principles of Customer Support and Communication
- Managing User Accounts and Permissions
- Remote Support Tools and Techniques
- Practical Exercises: Simulating helpdesk scenarios and resolving user issues
Semester 2: Advanced IT System Support Techniques
Week 1-4: Advanced Troubleshooting and Problem-Solving
- Diagnosing Complex System Issues
- Using Diagnostic Tools and Software
- Implementing Solutions and Preventative Measures
- Practical Exercises: Resolving real-world IT issues
Week 5-8: IT Security for System Support
- Basics of IT Security and Data Protection
- Managing Antivirus and Anti-Malware Solutions
- Implementing Security Best Practices
- Practical Exercises: Securing a workstation and network
Week 9-12: System Administration and Management
- Managing Servers and Virtual Machines
- Automating System Tasks with Scripting
- Backup and Disaster Recovery Planning
- Practical Exercises: Administering a small business IT environment
Week 13-16: Capstone Project and Professional Development
- Designing and Implementing an IT System Support Project
- Integrating Knowledge from Previous Modules
- Preparing for IT Support Certifications (e.g., CompTIA A+, Network+)
- Practical Exercises: Final project presentation and peer review
Certification:
Upon successful completion of the course, students will receive a "Proficiency Diploma in IT System Support," recognizing their skills in providing comprehensive IT support, troubleshooting, and maintaining IT systems in a professional environment.